Neumann University to Provide Free 24/7 Telehealth for Students

Staff from Student Health Services may be used to do COVID-19 temperature screenings at campus checkpoints. Image via Neumann University.

Neumann University has partnered with TimelyMD, a medical telehealth service, to provide free, on-demand, 24/7 health care for students.

TimelyMD provides support for physical and mental health issues and allows students to get advice on these topics at any time.

Students can now use a medical platform staffed by doctors and nurse practitioners, and “Talk Now,” staffed by mental healthcare providers.

The telehealth service is available 52 weeks a year in all 50 states for Neumann’s undergraduate and graduate students.

Students access services through an app or website.  Student records will be confidentially shared between the telehealth company and university staff in the Counseling Center and Student Health Services.

“I think this will be really well received by our students,” said Dr. Chris Haug, Neumann’s vice president for student affairs. “It gives more flexibility for our students when they are sick. It just makes sense for our community, particularly during this pandemic.”

Also, the Student Health Services office on campus will be staffed with a coordinator, a contracted physician through Riddle Hospital, and a Bayada Home Health Care nurse during regular business hours.

They will share health care education with students, assist as case managers for students who become ill and quarantine at home, and assist them with their return to campus once they have recovered.

According to Haug, they may also be stationed at check points and building entrances from time to time to remind students to wear masks and observe social distancing guidelines.

“With our strong connections to the Bayada family, having the opportunity to offer the services of a Bayada nurse as part of our Student Health Services team builds in an added level of confidence for our community as we reopen campus,” explained Haug.

The university’s Counseling Center for Wellness will also work with students, using  board-certified master-level providers and master-level interns.

Neumann University is the first college in Pennsylvania and first in the tri-state area to partner with TimelyMD.


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