Insurance
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New Campaign Highlights How IBX Is Tackling Rising Healthcare Costs
Independence Blue Cross recognizes that the cost of healthcare in the U.S. can be frustrating for many people — members, employers, doctors, and health systems. That’s why the company is tackling what drives rising healthcare costs and creating tools and programs to help manage them. This is IBX’s commitment to Getting Health Care Right. “Rising healthcare…
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Fast-Growing Lower Gwynedd Brokerage Joins Tampa’s Baldwin Group
A fast-growing Lower Gwynedd insurance brokerage is entering its next chapter after being acquired by a national player, according to Jeff Blumenthal for The Philadelphia Business Journal. Capstone Group has been acquired by The Baldwin Group, a publicly traded Tampa insurance and employee benefits firm. Financial terms of the deal were not disclosed. Founded in…
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IBX Announces 2026 Benefits for Large and Small Employers That Emphasize Whole-Person Health
Independence Blue Cross has announced its 2026 commercial health plan portfolios for large (51-plus employees) and small (2-50) employers headquartered in southeastern Pennsylvania. IBX portfolios feature medical, pharmacy, specialty services, behavioral health, and wellness benefits that support the whole health of employees and their families. These benefits are available upon renewal for fully insured and self-funded…
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New Partnership Brings Norristown’s Family Shield Credit to the National Level
Norristown’s Family Shield Credit is expanding its reach across the country, writes Jeff Blumenthal for the Philadelphia Business Journal. The fintech was founded in 2023 to help families manage rising funeral expenses. It has entered a major partnership with Wisconsin-based Tribute Technology that will connect the Montgomery County startup to more than 10,000 funeral homes…
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IBX Presents Quality Cup Awards to Primary Care Organizations Across Philadelphia Area
Independence Blue Cross recently hosted its second annual Quality Cup event at the company’s Philadelphia headquarters. At the event, seven primary care practices were recognized with the Quality Cup award for their outstanding performance in delivering quality care. This year’s winners were: Small Groups (less than 20,000 IBX members) Large Groups (20,000 or more IBX members) Independent…
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IBX, American Heart Association Unveil New Location for CPR Kiosk at Spectrum Health Services
Dr. Richard Snyder, IBX’s Executive Vice President and Chief Operating Officer, joined American Heart Association (AHA) and Spectrum Health Services leadership to unveil the new location for the Mobile Hands-Only CPR Kiosk at Spectrum Health Services in Philadelphia. The kiosk recently moved from Maria de los Santos Health Center, where it educated nearly 1,000 people since last…
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IBX Offers Medicare Advantage Plans for 2026 to Support Members Through Every Step of Their Health Journey
The 2026 Annual Enrollment Period has begun, and Independence Blue Cross is offering a wide variety of Medicare Advantage HMO and PPO plans designed to support members through their health journey. This year, IBX is also introducing Personal Choice 65 Achieve PPO, a new zero-dollar plan. “Our 2026 Medicare Advantage plans are built around what matters…
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Medcaid Insurer AmeriHealth Caritas has New Interim President
Gregg MacDonald has been named interim president of Medicaid insurer AmeriHealth Caritas, headquartered in Newtown Square, writes Harold Brubaker for The Philadelphia Inquirer. MacDonald, previously executive vice president, was promoted to his new position as CEO Kelly Munson took over as president and CEO of parent company Independence Health Group. AmeriHealth is one of the…
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IBX Earns ‘Gold Standard’ Accreditation for Its Newest Commercial PPO/EPO Health Plan
Independence Blue Cross has earned accreditation from the National Committee for Quality Assurance (NCQA) for its newest commercial PPO/EPO health plan. This is an important recognition, as NCQA is a gold standard when it comes to healthcare quality. “NCQA’s Health Plan Accreditation is a reflection of our commitment to the membership we serve,” said Dr. Ellen…
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IBX Recommends Getting the Flu Shot This Year to Stay Healthy, Stop Spread of the Virus
Last year’s flu season was the most severe in over a decade. To help people stay healthy and stop the spread of the virus this year, Independence Blue Cross is reminding people to get their flu shot. Getting an annual flu shot is one of the most important steps you can take to protect your health,…
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Independence Health Group Names New President and CEO
Kelly Munson will succeed Gregory Deavens as President and Chief Executive Officer of Independence Health Group, effective Oct. 1. Deavens, who assumed the CEO role in 2021, announced his planned retirement in January. Munson currently serves as President and CEO of AmeriHealth Caritas, a jointly owned subsidiary of Independence Health Group. “Kelly is a savvy…
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IBX’s Post-Acute Care Program Improves Recovery Outcomes, Lowers Costs, Earns National Recognition
Independence Blue Cross is helping to improve recovery outcomes for its Medicare Advantage members after they leave the hospital and reduce costs with its Post-Acute Care Program. The program combines predictive analytics, proactive case management, and a focus on home-based recovery to ensure members receive the right care at the right time after a stay…
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IBX Launches Cutting-Edge AI Tool to Augment Customer Service Interactions
Independence Blue Cross recently launched a cutting-edge generative AI tool designed to augment customer service interactions. This innovative solution empowers customer service representatives to deliver faster, more accurate responses to members and providers in real time. Initiated in February 2025, the pilot includes more than 40 IBX customer service representatives who are trained to use the…
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IBX Announces Actions to Simplify Prior Authorization Process
As part of its mission to help members access quality, affordable healthcare, Independence Blue Cross has announced a series of improvements to the prior authorization process. Alongside other national insurance providers, IBX and other Blue Cross Blue Shield companies announced six commitments that will make the process faster, more seamless and more streamlined in the future. “At Independence…
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Delaware County Leadership: Mike Vennera, Executive Vice President and Chief Strategy, Technology, and Operations Officer, Independence Blue Cross
Mike Vennera, Executive Vice President and Chief Strategy, Technology, and Operations Officer of Independence Blue Cross (IBX), spoke with DELCO Today about his childhood in Montgomery County, learning the value of hard work in his parents’ restaurant, playing football, and becoming the first in his family to attend college. After studying English literature, Vennera realized…
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Lincoln Financial in Radnor Makes Big Gains on Fortune 500 List
Radnor-based Lincoln National, also known as Lincoln Financial Group, rose 126 spots on the Fortune 500 rankings in 2025 to 228th, the third largest jump on the entire national list, writes Ryan Mulligan for Philadelphia Business Journal. The recovery comes after it dropped 132 spots last year. Lincoln National had a nearly 60 percent increase…
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IBX’s Expanded Behavioral Health Services Deliver Faster Care, Improved Health Outcomes, and Reduced Costs
Independence Blue Cross is closing critical gaps in care and delivering impactful results with its expanded behavioral health services, which include services for both mental health and substance use disorder. A key part of these services is the IBX Connect to Care provider network, which uses IBX’s live intake and scheduling tools to help members quickly find…
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IBX Shines Light on Surge of Teen Depression
This May, during Mental Health Awareness Month, Independence Blue Cross provides insight into the youth mental health crisis. This follows the release of a new report by the Blue Cross Blue Shield Association (BCBSA) that analyzed commercial data from Blue Cross and Blue Shield (BCBS) companies from across the United States. According to the BCBSA report Addressing…
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