For the second consecutive year, Comfort Keepers Springfield/King of Prussia has received the distinguished Best of Home Care – Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care.

The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse, and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. Comfort Keepers is now ranked among the top four percent of home care providers participating in the Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates Comfort Keepers’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10 percent of Comfort Keepers’ clients and caregivers were interviewed each month by Home Care Pulse.

Over a 12-month period, Comfort Keepers received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc.

Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Comfort Keepers Springfield/King of Prussia management team set goals to reach the highest level of excellence possible.

“(This award) is a great testament to the dedication and hard work of our team of Comfort Keepers and office staff,” said owner Sallie Bongaardt. “We recognize first and foremost that we are a service industry and maintaining the core values of service has been an important piece of our culture.”