Based in Newtown Square, Petplan is the world’s oldest and largest provider of pet insurance. The Petplan pack consists of talented professionals – and their pets – who are helping Petplan turn the pet insurance industry on its tail. The company is looking for candidates who can balance the wisdom that comes from solid work experience with the drive to make a difference; and who bring fun and humor into everything they do.
This position reviews medical records, lab results, invoices, and claims forms in order to make determinations of coverage for submitted claims. He/she provides excellent customer service, and works with other departments to ensure customer satisfaction. The person applies clinical knowledge of disease processes and treatments to help companion animals outside of a hospital setting.
The ideal candidate will possess a minimum of three years of experience as a veterinary technician in a vet clinic. A CVT or equivalent is preferred. He/she will have comprehensive understanding of disease processes and veterinary medical terminology. The person will have excellent computer skills, including proficiency with Microsoft Office.
Click here to read more about the Claims Adjuster position at Petplan.
Happiness Manager (Customer Satisfaction Representative)
This position impacts every customer interaction by exceeding expectations and doing whatever it takes to help the customer. He/she empathizes with and provides guidance to future customers and current policyholders. The person handles a high volume of incoming and outgoing customer communications to full completion. He/she provides customer and policyholder support via e-mail, phone, and chat.
The ideal candidate will have a minimum of two years of experience in a customer-facing role. He/she will understand and exemplify the meaning of outstanding customer service. The person will be able to interface with a wide range of customer types and integrate into a team environment.
Click here to read more about the Happiness Manager position at Petplan.
Public Relations Associate
This position establishes P.R. processes and metrics to generate a steady high volume of coverage and visibility. He/she builds on existing media relationships while creating new contacts within target media outlets across the U.S. and Canada. The person drafts statements and responds to media inquiries on behalf of Petplan, as well as the relevant company spokespeople.
The ideal candidate will possess a bachelor’s degree or higher, preferably in P.R., Marketing, Communications, or Journalism. He/she will have at least five years of experience in a corporate and/or agency setting with proven relationships with high-level media contacts. The person will be able to act as a corporate spokesperson.
Click here to read more about the Public Relations Associate position at Petplan.