Based in Newtown Square, My Alarm Center is a leading security alarm company that utilizes a unique business model for the acquisition, installation, and management of security alarm contracts, and dominates a critical and profitable industry niche. Since inception in 2000, the company has achieved nearly 14 consecutive years of growth, and is ranked as the 10th-largest residential security alarm company by SDM Magazine.
Field Sales Representative – Residential & Small Commercial
This position will cover various regions in the Philadelphia, Scranton, Lehigh Valley, Harrisburg, and South New Jersey areas. He/she will sell home security, home automation, and small business security and services, and generate new leads through client referrals and strategic networking. The person will prepare quotes, contracts, and RFP/RFI responses for potential customers, and maintain all quote documentation with accurate pricing and configurations.
The ideal candidate will possess a Bachelor’s Degree, and have three to five years of related sales experience. He/she should be highly motivated in order to attain company goals, and must have the ability to learn and understand My Alarm Center’s technology. The person should have the ability to travel within the tri-state region, and have a clean drug screen and background check.
Click here to read more about the Field Sales Representative position at My Alarm Center.
Ticket Processing Coordinator
This position will track the progress of service requests for customers with service providers (Dealers, Contractors, and Technicians), and communicate with service providers to assure jobs are scheduled and completed in timely manner. He/she will transmit service tickets to various service providers.
The ideal candidate will possess excellent written and verbal communication skills, and have technical knowledge of electronic security systems. He/she should be highly detailed and be able to multi-task in a fast-paced environment. Superior organization skills are required.
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Central Station Representative
This person works as a liaison between customers and the central station through phone, e-mail, and fax interaction. He/she communicates central station data to customers, co-workers, and technicians, and assists technicians with account numbers and test signals. The person reviews and verifies central station information from technicians, customers, and dealers to ensure the correct monitoring of accounts.
The ideal candidate will possess a high school diploma or GED. He/she will have a minimum of one year of customer service experience. The person will have a high level of customer focus and positive, pleasant, and professional communication skills.
Click here to read more about the Central Station Representative position at My Alarm Company.