Based in Radnor, Synovos is a rapidly growing leader and global provider of comprehensive supply chain services that drive increased productivity and profitability for its clients.
Synovos currently delivers its highly focused expertise through integration at more than 220 customer sites across the country, as well as in Canada, Mexico, Puerto Rico, and Singapore. Its nearly 700 skilled employees are dedicated to providing the maximum degree of client service, cost savings, and production performance.
Customer Support Specialist
This position facilitates and handles customer inquiries, requests, and issues from several sources, including phone calls, e-mails, faxes, and a Customer Resolution Management system. He/she will work directly with customers, suppliers, and a procurement team on a daily basis. The person will develop and maintain strong relationships with clients and facilitate inter-company communications to support customer need and satisfy customer expectations.
The idea candidate will have a minimum of two years of customer service experience. He/she will have well-developed communication and organizational skills. Experience with purchasing, material planning, ERP systems, and CRM systems is preferable.
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Manager, Systems Integration and Managed Services
This position coordinates and successfully executes team or group projects in an assigned functional area. He/she consults with internal and external customers during the execution of projects to ensure that needs are being met. The person sets team goals and objectives based on business knowledge and customer requirements, and then ensures the achievement of those objectives.
The ideal candidate will possess a bachelor’s degree in computer science or MIS, though a master’s degree is preferred. He/she will have a minimum of four years of leadership or management experience in an Information Technology environment. The person will have a minimum of nine years of demonstrated excellence in various roles in an Information Technology environment.
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This position provides recruiting support through candidate relationship management, including periodic e-mail contact, setting up skills assessments, coordinating interviews, and utilizing the internal applicant tracking system. He/she provides background checks on new hires and provides administrative support for onboarding, payroll and benefits staff, and site training. The person provides administrative support for the executive team.
The ideal candidate will have a minimum of one year of sales, customer service, or recruiting-related experience. The person will preferably have five years of work experience in a professional environment.
Click here to read more about the Receptionist/HR Coordinator position at Synovos.