Delaware County Careers – My Alarm Center

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my alarm logoBased in Newtown Square, My Alarm Center is a leading security alarm company that utilizes a unique business model for the acquisition, installation, and management of security alarm contracts and dominates a critical and profitable industry niche. Since inception in 2000, the company has achieved nearly 14 consecutive years of growth and is ranked as the 10th-largest residential security alarm company by SDM Magazine. My Alarm Center has approximately 470 employees and more than 170,000 customers nationwide.

Field Sales Representative – Residential & Small Commercial

This position will cover various regions in the Philadelphia, Scranton, Lehigh Valley, Harrisburg, and South New Jersey areas. He/she will sell home security, home automation, and small business security and services, and generate new leads through client referrals and strategic networking. The person will prepare quotes, contracts, and RFP/RFI responses for potential customers, and maintain all quote documentation with accurate pricing and configurations.

The ideal candidate will possess a Bachelor’s Degree, and have three to five years of related sales experience. He/she should highly motivated in order to attain company goals, and must have the ability to learn and understand My Alarm Center’s technology. The person should have the ability to travel within the tri-state region, and have a clean drug screen and background check.

Click here to read more about the Field Sales Representative – Residential & Small Commercial position at My Alarm Center.

Accounts Receivable Representatives

This position will provide superior customer service on every call, and handle a high volume of both inbound and outbound customer calls in a fast-paced, goal-oriented collections department. He/she will process customer refunds, review account adjustments, resolve client discrepancies and short payments. The person makes collection decisions based on company policy and procedures, and retains customers by addressing all of their needs, up to and including service, billing, or any necessary updates to the account.

The ideal candidate will have one year of collections or customer service experience, and have working knowledge of PCs with intermediate keyboard skills. He/she should also have the ability to communicate effectively over the telephone.

Click here to read more about the Accounts Receivable Representatives positions at My Alarm Center.

Ticket Processing Coordinator

This position will track the progress of service requests for customers with service providers (Dealers, Contractors, and Technicians), and communicate with service providers to assure jobs are scheduled and completed in timely manner. He/she will transmit service tickets to various service providers. The person will handle inbound calls from customers seeking to be scheduled.

The ideal candidate will possess excellent written and verbal communication skills, and have technical knowledge of electronic security systems. He/she should be highly detailed and multi-tasking in a fast-paced environment. Superior organization skills are required.

Click here to read more about the Ticket Processing Coordinator position at My Alarm Center.

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