After a record cold winter and continued increases in energy supply costs, families and businesses across southeastern Pennsylvania are experiencing higher-than-average energy bills. Given these rising costs, PECO reminds customers that help is available. Through a combination of company-supported and federal and state programs, qualifying customers can access financial assistance to help manage these rising costs and maintain essential energy service.  

“We know many of our customers are feeling the strain of higher energy bills following a long, cold winter,” said Kelly Colarelli, PECO’s Vice President of Customer Operation. “Our focus is on making sure customers aren’t facing these challenges alone by connecting them with programs, payment options, and resources that can provide meaningful relief. While we continue working with policymakers and partners on long‑term solutions to keep energy bills as low as possible, our immediate priority is helping customers understand what assistance is available right now and how to access it.” 

PECO works year-round to connect customers with resources such as the company’s Customer Relief Fund and the Low-Income Home Energy Assistance Program (LIHEAP). These programs are designed to provide meaningful support during times of financial strain. 

Through The Exelon Promise, PECO recently expanded its Customer Relief Fund to offer a one-time $750 grant to eligible customers. The $2.5 million expansion increases total assistance provided through the fund to $12.5 million over the past year and has already helped more than 9,000 customers manage their energy bills.

In 2025 alone, PECO helped more than 135,000 customers secure more than $200 million in energy assistance, including approximately $15 million from LIHEAP. These grants help pay customers’ energy bills and do not need to be repaid, reinforcing PECO’s commitment to keeping customers connected and supported.

PECO works closely with its community partners to connect customers with grants and assistance programs, including: 

• Low-Income Home Energy Assistance Program (LIHEAP): Provides grants in varying amounts based on a household’s income size, type of fuel and type of dwelling, with no pay back required. Customers can apply for LIHEAP energy assistance at PECO by calling 1-800-34-HELP4.
• Customer Assistance Program (CAP): A Percentage of Income Payment Plan (PIPP) that provides income-eligible customers with a fixed monthly bill, so they can rely on and plan for a consistent bill amount from PECO every month.
• Low-Income Usage Reduction Program (LIURP): Provides year-round conservation and weatherization assistance to qualified households.
• Matching Energy Assistance Fund (MEAF): Funded by citizen voluntary contributions, which are matched dollar for dollar by PECO. The fund provides up to $1,250 per customer in total assistance for those who qualify.
• Customer Assistance and Referral Evaluation Services (CARES): A referral and information service designed to assist customers with temporary, personal, or financial hardships that prevent the payment of their utility bill.

PECO also has enhanced resources available for customers who may be having trouble paying their bill. This includes flexible payment arrangements that offer tailored payment plans and extending payment periods for balances, where possible. The company also offers programs that can help customers manage their monthly energy bill, including Budget Billing, which averages payments over a 12-month period. 

Also, PECO has a comprehensive suite of energy efficiency programs, providing everything from discounts on products that enhance home efficiency to modern appliances and devices designed to use less energy. These programs have provided nearly half a billion dollars in rebates and incentives to customers since they were established in 2009. Since inception, more than $483 million has been awarded to help customers reduce their energy use, which helps customers save on their energy bills. Information regarding these programs can be found at PECO.