In response to Gov. Tom Wolf’s order to close non life-sustaining businesses and have people stay home, PECO announced it is reconnecting service to customers who had their service previously disconnected.
With more people, including children, at home during the day, PECO wants to make sure they have access to electric service to ensure access to safe and healthy environments.
“We provide an important service and recognize that our customers are relying on electricity during this critical time,” said Mike Innocenzo, PECO president and CEO. “We need to come together in support of one another during this time, ensuring every customer has access to safe and reliable electric service is just one of the many ways we are doing just that.”
Customers who have had their electric service disconnected should contact PECO at 1-800-494-4000 to begin the re-connection process.
No new connection fees or deposits will be required, however customers will continue to be responsible for previous unpaid balances.
PECO Customer Care Associates will work with customers to help identify assistance programs that can supplement bill payment, such as:
• Customer Assistance Program (CAP): An annual credit on a customer’s bill based on the total household income and the customer’s energy use.
• Low-income Home Energy Assistance Program (LIHEAP): A Federal grant program to help low-income customers manage their energy costs and ensure service during the heating season.
• Matching Energy Assistance Fund (MEAF): A program funded by voluntary contributions of citizens and matched by PECO for up to $500 per commodity in total assistance for those who qualify.
• Customer Assistance and Referral Evaluation Services (CARES): A referral and information service designed to assist customers who have temporary personal or financial hardships that prevent the payment of their utility bill.
Visit peco.com/myaccount or PECO’s free mobile app to learn more about these programs.