Headquartered in Exton, with more than $3 billion in assets, Citadel Credit Union is one of Greater Philadelphia’s largest locally owned financial institutions, proudly serving residents of Chester, Bucks, Delaware, Lancaster, Montgomery, and Philadelphia counties. Citadel offers rewarding and valuable financial products to its customers, while giving them a personalized, convenient, and simple banking experience.
Contact Center Account Specialist (Remote)
This position is responsible for delivering exceptional service to customers and prospective customers by telephone and electronic channels such as e-mail and chat while promoting and selling Citadel’s products and services. He/she provides customers with convenient options to manage their accounts and product solutions that meet their financial needs. Through quality interactions that exceed customer expectations and are rooted in Citadel’s guiding principles, the person will establish a solid foundation of trust with each customer, thereby positioning Citadel as the best choice for all their banking needs.
After completion of required training of 30-60 days at Citadel’s corporate headquarters in Exton, this will be a remote position. Citadel is offering a $500 sign-on bonus to be paid after six months of continued employment for candidates hired now through June 30.
The ideal candidate will possess two years of retail, banking, sales, or customer service industry experience, as well as a high school diploma or the equivalent.
Decedent Account & Card Dispute Coordinator
This position is primarily responsible for processing and maintaining all records associated with death claims, including member notification, lawyer letters, social security notifications, and processing of the monthly state listing and inheritance tax forms. He/she will assist with handling all debit and credit card non-fraudulent chargebacks in accordance with association rules and timeframes as needed. The person must maintain knowledge of all chargeback processing phases, including chargebacks, representments, arbitration, compliance, and the applicable time limits and required documentation to support chargebacks and potential chargebacks in order to resolve member billing disputes.
The ideal candidate will possess at least one year of experience in banking; the ability to multitask and prioritize workload; adaptability when interacting with customers and internal clients; strong organizational skills and attention to detail; and good communication and problem-solving skills.
Regulatory Compliance Analyst
This position is responsible for supporting the Risk Department’s mission of ensuring ongoing compliance with applicable regulations and sound banking business practices throughout all operating areas of the credit union. He/she will support the compliance and AML/BSA functions with focus on the development, implementation, and maintenance of the credit union’s regulatory compliance program. The person will regularly review compliance or business line audit and test results to assist with/perform analysis against regulatory requirements and credit union policy.
The ideal candidate will possess a bachelor’s degree and at least five years of compliance and/or financial industry experience; thorough knowledge of credit union regulations (federal and state); excellent communication, organizational, and problem-solving skills required; and the ability to maintain the highest levels of confidentiality.