Phone calls are hounding Nick Casselli, president of the Philadelphia postal workers union at his Darby Borough office, writes Luke Broadwater, Jack Healy, Michael D. Shear and Hailey Fuchs for The New York Times.

There have been changes to the post office since Louis DeJoy, an ally of President Trump, took over as postmaster general in May.

Overtime is gone. So are seven mail-sorting machines at a processing center in West Philadelphia. Post offices are opening later and closing for lunch.

“I have some customers banging on my people’s doors: ‘Open up!’” Casselli said. “I’ve never seen that in my whole 35-year postal career.”

DeJoy says these are cost-cutting measures to fix an agency that’s losing money.

In the balance is the presidential election, dependent on mail-in ballots because of the pandemic.

People are  concerned those ballots may not arrive in time, along with prescriptions and paychecks.

Philadelphia Congressman Brendan Boyle said his office received 345 postal service complaints in July.

Last year at that same time, there were 17 complaints.

Postal employees and experts believe the post office can  handle mail-in ballots. The month before Christmas sees billions of packages and pieces of mail delivered.

Read more about mail delivery worries here.

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